For anyone thinking about applying for a mortgage or refinancing, I would like to speak about my experience with Gateway Capital Mortgage. I was looking to refinance and was comparing interest rates on the internet and found Gateway Capital Mortgage had extremely competitive rates and low closing costs. Once I started working with the staff at Gateway Capital Mortgage their level of professionalism and attentiveness to my refinancing needs won me over. I would like to thank Nevene Tadros and Michael Tadros for all their hard work in making the process of refinancing go as smoothly as possible.
1. How did everything go with your loan? Everything went as expected, which was a huge relief. This was the first closing that I have ever gone through that did not have any last minute surprises!
- 2. Would you use Gateway Capital Mortgage again? Yes, I would only go through Gateway Capital Mortgage! Even if I got a competitive price from someone, I would still choose Gateway. I know the price quotes from Gateway are accurate. Other Mortgage companies promise one thing then deliver another. With Gateway I got exactly what I was quoted, in addition to the excellent customer service.
- 3. Will you recommend us to your family and friends? Without a doubt! I would highly recommend Gateway. The customer service, dedication and care I received to close my mortgage, through a very rough personal time, was truly priceless!
“I am a High School Business Teacher and I teach my students how to do things like this. So when it comes to re-financing or the like I am very hesitant to trust something that sounds too good to be true until it actually happens. All I can say is that Michael did exactly what he said he would do, and everything turned out great. I would highly recommend working with him to my students, my co-workers, and my friends.”
Charles was ver easy to work with. He consistently provided excellent communications regarding the financing process, and frequently e-mailed or called me to ensure I was comfortable with the process. Thanks to him, I was able to receive a good loan rate and save almost $500/month.
Thanks for your help, Charles. Have a great day!
Michael Tadros and his team at Gateway Capital worked diligently to refinance my home loan. Michael was easy to find at any time, he happily answered my questions, and he helped reduce my monthly mortgage payment 15% during these difficult times. I contentedly recommend Gateway Capital Mortgage.
As a investigative consumer, I was bombarded with rate quotes from a variety of brokers. It can be overwhelming. However, I was extremely impressed with Michael’s willingness to truly educate me about the process of refinancing, pricing, market fluctuations, etc. In addition, Michael responded to my emails very quickly, and never hesitated to follow-up with a phone call to make sure I understood every detail. This level of service paired with the most competitive rates available have earned my future business while prompting my recommendation to friends and family.
Dear Michael and Nevene,
I wanted to take a minute and express my appreciation. I was very pleased with your professionalism. Every step of the process you explained yourselves and gave accurate disclosures. I have worked with many companies like yours but I have to let you know I was never more pleased. Your attention to detail and your concern for me were very apparent. Most companies would have taken the easy way out but you hung in there and got every one of my many questions answered. You can be assured the next time I need a new mortgage or re-finance I will be calling Gateway Capital first, why waste my time with anybody else.
Again it was a pleasure working with your team.
William F. Wells
PS. Thank you for saving me two months worth of mortgage payments, it was very unexpected!
Thank You for your incredible service on our refinance. I had an excellent mortgage broker who provided my last 3 refinances. As rates dropped this time it was difficult to reach him, so I started a search for a new broker who I would feel comfortable with. I was reluctant to switch as I knew my broker well. But after a brief search you pursued my business in a professional and tenacious way, for months in fact. That was impressive!
But when rates snapped to their lowest ever recently my old broker magically began calling. When we talked he offered a rate that was too good to be true with great closing costs, but in an effort to be fair to you since you were so diligent at follow up with me over several months I gave you the chance to earn my business and you did!
I was still a bit reluctant knowing closing the loan would prove your true ability as a broker. Well, you certainly did. We even hit a snag with an old loan that had never been recorded as satisfied, the same one that gave me trouble on my last refinance. The difference is you and your people helped us get a letter of release from the lender and recorded so next time my closing would go off without a hitch. That was where you proved your mettle and earned my business from now on. You are truly a professional.
As for my friends and family, they are hearing about your excellent service and grate rates so expect their phone calls soon! So please send me some business cards and lets watch the rates drop!
Greg & Theresa Austell
Michael Tadros called and explained their fee structure and the process. Their refinancing broker fee was the one of the lowest we found for the zero point rate we were refinancing our loan at. Michael and his wife Nevene (who was our contact during the process) were very responsive to all our queries via email or phone. Matter of fact we had our close scheduled for January 2nd, and I had some questions on the final closing cost we had received the day before. I had left a voice message for Nevene on New Year’s day (January 1st. a holiday) expecting her to get back to me next morning. Nevene called me back the same evening and spent about 45 minutes anwering all my questions patiently. It was certainly a pleasure working with a mortgage broker who is this responsive and not just looking to collect a quick commission on the business. I will certainly use them for my future home mortgage loan needs and will happily refer them to all family and freinds.
Michael, I want you to know that the refinancing of my mortgage thru your company went as smoothly as I could imagine. You and Nevene responded to any inquiries that I made as quickly as can be expected. In many cases you or Nevene responded within minuets of my email or phone call. I have spent over 30 years in sales and have prided myself on responding back to my customers as soon as possible to answer their questions and hopefully solving their problems. If I ever need to refinance or to apply for another mortgage, I will definitely contact your company. I will recommend you to friends and family if the occasion warrants. Again thank you and your team for a smooth business transaction.
I recently re-financed my home through Gateway Capital Mortgage. I found Michael and Nevene to be extemely friendly and professional. They followed up on every question and task in a very timely manner and unfailingly answered my questions and concerns. I would recommend Gateway to anyone, based on my experience.
My experience with Gateway Capital Mortgage has been exceedingly smooth and positive, as interaction with my broker and his assistant has been a real pleasure for me throughout the whole process of refinancing. All questions I came up with were answered comprehensively and with great patience, allowing me to better understand the whole refinancing process. My experience was made better due to the preciseness of my broker and his assistant and their choice to work with me even outside of regular business hours which was a great help. Overall, I would consider nothing but returning to Gateway Capital Mortgage for any further home financial needs because of the great support and help I received the whole way.
We just got a loan from Gateway Capital. All the paperwork and documentation was handled very professionally. As a result, I was able to close without any problems and quickly. I highly recommend Gateway Capital to anyone considering a mortgage.
Denise and I would like to personally thank you for the extreme level of customer service you provided during our mortgage process. Everyone was so positive, knowledgable and and pleasant to work with. Though we have never met, your team treated us like family. You did everything possible to make sure we got the best rate, advice, and service.We are honored to have come across a good old fashioned company that honestly REALLY does put people and relationships first. We only wish you were at the closing and not so far away, because we missed the opportunity to give everyone a hug and shake your hand. We will definitely recommend your company to family, friends, business partners, and anyone else looking to buy a home.Please feel free to use this as a testimonial, and I have never offered this to anyone, even within my own company! Best wishes to you and the rest of your team for the upcoming holiday season and health and happiness to you always.Your customers forever.
It was great to have finally found someone that can really expedite a loan. I have heard rumors of people closing in 10 business days but never knew anyone to have actually done it. I am still in amazement that you completed the package in just 6 business days!! Excluding hard money loans this is unheard of in todays mortgage environment. Thank you for the great service, competitive rates, world class expedience, and most of all, accepting the challenge of servicing such a complex loan.I have purchased several pieces of property in my lifetime.
I have encountered many types of people during these transactions. None have been any nicer, more professional, or easier to deal with than I’ve found the Tadros’ to be. During the smooth transaction, there was no push, no shove, and no attitude from them. I found them to be a class act from A to Z, and I would recommend them to anyone seeking a mortgage.
I am very happy and you all did a great job to help me through the scary yet exciting venture! Thanks !!! I would recommend you to anyone interested in a refinance or new mortgage!
Michael I want to say thanks for the great job you did in assisting my buyer’s in obtaining financing for their purchase of Mirabella Unit 402. You are a professional and I look forward to working with you again in the near future.
“As a first time home buyer I had a lot of questions about the lending process and home buying in general which Michael and Nevene answered all of them thoroughly and promptly. They took the time to explain how the entire process worked and made me feel confident in my decision to purchase a home. I would recommend Gateway Capital Mortgage to any first time home buyer.” Best Wishes,
Shannon, I would like to thank you for your professionalism with all that you and I went through to get the deal closed. I, as you know, have had a lot to deal with and would like to express my sincere appreciation for all your efforts in completing the mortgage on my new house. It took a lot off my plate at a time I could not afford to take on much more. I appreciate your patience and diligence on attaining a lending party on such a short notice. I would recommend you and your company as you never once failed to follow through on your promise to get the job done. Good luck in the future.